Contact

Last updated 10 October 2026

The quickest way to reach us is by email: skoltartllc@outlook.com. A person reads every message and replies within 2 working days (Monday to Friday, except UK bank holidays).

What to include

• Your order number, if you have one. You will find it in your order confirmation email.
• The name and email address used for the order.
• What happened, in a few lines.
• Photos, if something arrived damaged or does not look right.

You may find your answer here

• Delivery times, tracking and the delivery fee: Delivery
• Cancelling an order, returns and refunds: Cancellations, returns and refunds
• Using a burner, cone, oil, melt, warmer or diffuser safely: Product safety and hazard information
• Your personal data: Privacy Policy

Returns

To cancel an order or return something, email us first. We reply with the return address and the steps to follow.

Complaints

If something has gone wrong, email us with "Complaint" in the subject line and your order number. How we handle complaints, and what you can do if we cannot settle one, is set out in our Terms & Conditions of Sale.

Safety

To report a safety concern about a product, put "Safety" in the subject line. We treat these messages as a priority.

Data protection

To use your data protection rights or ask about your data, put "Data protection" in the subject line. Our Privacy Policy explains your rights.

Writing to us

For written correspondence: Skolt Art LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

This is our company address, not a returns address. Please do not send parcels there.