Delivery

Last updated 10 October 2026

We deliver across the United Kingdom (England, Scotland, Wales and Northern Ireland). UK delivery is a flat £3.95 per order, whatever you order. Every order is tracked.

Where we deliver

We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We cannot deliver to the Channel Islands, the Isle of Man, BFPO addresses and anywhere outside the UK. If your address is outside our delivery area, we will not be able to accept the order.

The delivery fee

UK delivery is a flat £3.95 per order, whatever you order. It is shown in your cart and at checkout before you pay, and it is included in the total.

How long it takes

We prepare your order and hand it to the carrier in 1 to 3 working days. The carrier then takes 5 to 9 working days. In all, expect about 6 to 12 working days from order confirmation.

Working days are Monday to Friday, except UK bank holidays (we follow the England and Wales calendar). An order placed at the weekend or on a bank holiday starts being prepared on the next working day.

Each product page shows an estimated delivery window, worked out from these times and skipping weekends and bank holidays. It is an estimate, not a guaranteed date. If your order is running late, we will email you.

Our 30-day limit

Whatever happens, we must deliver your order without undue delay and no later than 30 days after the contract is made (the day we confirm that we have accepted your order), unless we agree a different date with you. This is your right under section 28 of the Consumer Rights Act 2015. If we have not delivered within that limit, you can cancel and we will refund you in full, including the delivery fee.

Tracking

When your order leaves our partner warehouse, we email you the carrier's name and a tracking link. Tracking may take a little time to update after dispatch.

VAT, customs and import charges

Prices include VAT. There are no customs or import charges to pay on delivery; if a carrier ever asks you for any, contact us and we will cover them.

When the parcel becomes your responsibility

Your order is our responsibility until it is delivered. It becomes yours once it is in your hands, in the hands of someone you named to receive it, or left in a safe place you asked the carrier to use. If a carrier leaves your parcel with a neighbour you did not choose and it goes missing, that is for us to sort out.

If you are out

The carrier follows its usual process: it may try again, leave a card, or take the parcel to a local depot or collection point for you to pick up. Follow the instructions on the card or in your tracking link.

If the parcel comes back to us because the address was incomplete or it was not collected, we will email you. We can send it again, with a new delivery fee of £3.95, or, if you prefer, cancel the order and refund you in line with your right to cancel, explained on our returns page. Please check your address carefully at checkout.

Glass that arrives damaged

We pack glass carefully, but parcels are sometimes knocked about on the way. If something arrives broken, chipped or cracked:

• do not use it, and take care with any broken glass;
• email us at skoltartllc@outlook.com with your order number and a few photos of the item and the packaging, which help us act quickly and claim from the carrier;
• we will send a replacement or refund you, whichever you prefer. You will not normally need to send broken glass back.

Please tell us as soon as you can. This helps us put things right quickly; it is not a deadline, and your legal rights are not affected.

A parcel that has not arrived

If your parcel has not arrived by the end of the estimated window, or the tracking has not moved for several working days, email us with your order number. It is worth checking with neighbours and any safe place you use first. We will chase the carrier, and if the parcel is confirmed lost, or cannot be found within a reasonable time, we will send a replacement or refund you in full, whichever you prefer.

Questions

Email skoltartllc@outlook.com. We reply within 2 working days.