Shipping
Last updated October 10, 2026
Where we ship, what it costs, how long it takes, and what happens if something goes wrong.
On this page
At a glance
| Where we ship | all 50 US states and Washington, D.C. |
|---|---|
| Shipping fee | A flat $5.95 per order |
| Import duties | Paid by us |
| Ships from | our partner warehouse overseas |
| Processing time | 1 to 3 business days |
| Transit time | 7 to 12 business days |
| Total time | about 8 to 15 business days from order confirmation |
| Tracking | Included with every order |
Where we ship
From this website, we ship to addresses in all 50 US states and Washington, D.C., within the limits below.
- P.O. boxes are accepted, unless the carrier handling your package cannot deliver to them. If that happens, we email you before shipping to ask for a street address.
- We do not currently ship to APO, FPO or DPO military addresses, or to US territories such as Puerto Rico, Guam or the US Virgin Islands.
- Deliveries to Alaska and Hawaii may take a few extra days.
- For delivery in Japan, please order from our 日本語サイト.
If we cannot deliver to the address you gave, we will email you before shipping. If we still cannot ship, we cancel the order and refund you in full.
Shipping fee
Shipping is a flat $5.95 per order. You pay it once per order, whatever the order contains, even if it ships in more than one package. Your cart and the checkout page show the shipping fee and the total before sales tax; any sales tax is added as its own line before you pay.
Import duties and sales tax
Every order ships from our partner warehouse overseas and is imported into the United States. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full. If you already paid a carrier, send us the receipt and we will refund the full amount.
Sales tax is not included in our prices. Where state law requires us to collect it, it is calculated at checkout from your delivery address and shown before you pay.
Processing and delivery times
- Processing: we pack and ship your order within 1 to 3 business days after it is confirmed.
- Transit: the carrier then takes 7 to 12 business days to deliver it.
- In total: most orders arrive about 8 to 15 business days from order confirmation.
Business days are Monday to Friday, excluding US federal holidays. The delivery dates shown on product pages and at checkout are estimates based on these times. The actual transit time can vary, for example during peak seasons, in bad weather or when customs runs extra checks.
Tracking
When your order ships, we email you a tracking number and link. The first tracking update can take a few days to appear, because your package starts its journey overseas. If your order ships in more than one package, you get a tracking number for each.
Packaging
Glass and liquids are packed with protection to travel. Some items, such as fragrance oils and the Dial Diffuser with its battery, follow specific carrier rules, so they may travel in a separate package. You still pay the shipping fee only once.
Shipping delays and your right to cancel
We ship within the time stated above. If we cannot, we will email you before that time runs out. The email will give you a revised shipping date, or tell you if we cannot yet give one, and let you choose between waiting and canceling your order for a full refund.
- If the revised date is no more than 30 days after the original one and you do not reply, we will take it that you accept the delay. You can still cancel at any time before the order ships.
- If we cannot give a revised date, or the delay is longer than 30 days, we cancel your order and refund you, unless you tell us that you want to wait.
- If you cancel, or we cancel, we refund the full amount you paid within 5 to 10 business days.
This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
Changing your address
Please check your shipping address carefully before you pay. If you need to change it, email us at skoltartllc@outlook.com as soon as possible. We can change it until your order ships, but not after. If a package comes back to us because the address was incomplete or incorrect, we contact you to arrange a new delivery or a refund for the products.
Late, lost or damaged packages
- No tracking movement: if your tracking has not updated for 7 business days, or your order has not arrived within the total time above, email us. We will look into it with the carrier.
- Lost in transit: if the carrier confirms that your package is lost, we send a replacement or refund you in full, at our cost.
- Marked as delivered but not received: please check your mailbox, front door, building reception and neighbors first. If you still cannot find it, email us within 30 days of the delivery date shown in tracking. We will open an investigation with the carrier and work with you to resolve it.
- Broken or damaged on arrival: keep the packaging, take photos and email us as soon as you can. We replace or refund the item. See Broken or damaged on arrival.
Ownership of your order, and the risk of loss, pass to you when the carrier delivers it to the address you gave us.
Questions
Email us at skoltartllc@outlook.com with your order number. We reply within 2 business days.