Returns & Refunds

Last updated October 10, 2026

How returns, refunds and cancellations work for orders delivered in the United States, in plain terms.

At a glance

What you can return

Unused, unopened items can be returned within 30 days of delivery. To be accepted, an item must be:

• unused: never lit, filled, plugged in, melted or burned;
• unopened: in its original packaging, with any cap, seal or wrapping intact; and
• complete, with all its parts. A set is returned as a whole set.

Items that arrive broken, damaged, defective or wrong are covered whatever their condition. See Broken or damaged on arrival and Defective or wrong items.

What cannot be returned

Once used, these items cannot be sold again, so they cannot be returned unless they are defective, damaged or not what you ordered:

• fragrance oils that have been opened or used;
• reed diffusers that have been opened, or whose reed has been placed in the liquid;
• incense cones, once any cone in the pack has been burned;
• wax melts that have been used;
• any other item that has been used.

Please choose with care: each product page lists the notes of its scent, and our scents page describes all eight.

How to start a return

1. Email us at skoltartllc@outlook.com within 30 days of delivery. Include your order number, the items you want to return and the reason.
2. We reply within 2 business days. Once your return is approved, we email you the return address and how to send each item. Fragrance oils, reed diffuser liquid and items with a battery can have carrier restrictions, so please follow our instructions for those.
3. Pack the items carefully. Glass travels best in its original box with plenty of padding around it. We recommend a tracked service.
4. Send the items within 14 days of our approval, then reply to our email with your tracking number.

Please do not send anything to our company mailing address: it is not a returns address. Returns sent without our approval, or to the wrong address, may never reach us.

Return shipping costs

• Change of mind: return shipping is paid by you. The shipping fee of the original order is not refunded.
• Defective, damaged or wrong items: everything is at our cost, including return shipping when we need the item back and the shipping fee of the original order.

Broken or damaged on arrival

We pack glass to travel, but it can still break on the way. If an item arrives broken, cracked, chipped or leaking:

1. Do not use it, and take care with any broken glass.
2. Take photos of the item, the inner packaging, the outer box and the shipping label.
3. Email them to skoltartllc@outlook.com with your order number as soon as you can. The sooner we hear from you, the sooner we can open a claim with the carrier. Reports made within 30 days of delivery are always covered.

We then send you a replacement, subject to availability, or refund the item in full, as you prefer, together with the shipping fee. You do not need to send broken glass back. To throw it away safely, wrap it in thick paper or cardboard, tape it closed and follow your local rules. If oil or reed diffuser liquid has leaked, wipe it up with paper towels, keep them away from flames, and wash your hands.

Defective or wrong items

If an item has a defect in materials or workmanship, for example a missing part or an electric item that does not work when first used as instructed, or if it is not what you ordered, email us within 30 days of delivery with your order number, a short description and photos. We send you a replacement or refund it in full, as you prefer. If we need the item back, we pay for the return shipping. The unused and unopened conditions do not apply in these cases.

This is our limited warranty, set out in Section 10 of our Terms of Sale. It gives you specific legal rights, and you may also have other rights which vary from state to state. If a problem appears more than 30 days after delivery, please contact us anyway: the implied warranties of your state may still apply.

Small bubbles and slight differences in shape and tint in glass, and the veining of marble, are normal. They are not defects.

Refunds

• We check every return when it arrives and email you to confirm.
• Refunds go to your original payment method within 5 to 10 business days after we receive the return. Your bank or card issuer may need a few more days to show it on your statement.
• For each returned item, you get back the price you paid for it, together with any sales tax paid on it. The shipping fee is refunded as described in Return shipping costs above.
• If a return does not meet the conditions on this page, we email you to explain why and arrange to send it back to you.

Exchanges

We do not run direct exchanges. To change a scent or a product, return the unopened item under this policy and place a new order. If we sent you the wrong item, we send you the right one at our cost.

Gifts

If you received an OSMA item as a gift, the same conditions apply. The refund goes to the original payment method of the person who placed the order.

Canceling an order

You can cancel your order at any time until it ships. Email us at skoltartllc@outlook.com with your order number and "Cancel" in the subject line as soon as possible. If the order has not shipped, we cancel it and refund the full amount, including shipping, within 5 to 10 business days.

Once an order has shipped, it can no longer be canceled, but you can return unused, unopened items as described above. If we cannot ship your order on time, we will email you and give you the choice to cancel for a full refund. See Shipping delays.

Lost or missing packages

See our Shipping policy for what to do if a package is late, lost or marked as delivered but not received.

Your rights

This policy is part of our Terms of Sale. It adds to the rights you have under the law of your state and does not limit them.

Questions

Email us at skoltartllc@outlook.com. We reply within 2 business days.